Services


CALIBRATION

Texcel recommends that you get your Blast monitor and sensors calibrated every 12 months, Gas Monitors every 3 months,
Weather Stations every 24 months and Noise Monitors every 24 months.


Please return the following items :

  1. The monitor and sensors e.g. geophone, microphone etc;
  2. Weather station (if applicable);
  3. All cables and accessories e.g. alarm light, extension cables etc;
  4. The mains charger.

Please return the monitor kit along with a purchase order to:
Texcel Pty Ltd
24 Bank Street,
West End, Queensland, 4101,
Australia

On the purchase order(with company letterhead), please include monitor number/s, cost acceptance and return freight details to avoid delays in return of your monitor kit.

Calibration Inclusions:

When a monitor is returned to Texcel for calibration, the following work is carried out:

  • Monitor and sensors calibrated;
  • All equipment in kit thoroughly tested;
  • Firmware version upgraded (if required);
  • Software version upgraded (if required).
 

Warranty on Calibration Services

Warranty

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are entitled to have the services provided again (without charge) if they are not of an acceptable quality and the failure does not amount to a major failure.

The benefits provided to the Customer by this Warranty are in addition to the other rights and remedies of the Customer under the Australian Consumer Law.

Exclusions

Any warranty that Texcel Pty Ltd is required to provide at law for its calibration services does not cover damage or defect resulting from:

  • Abnormal Use by the customer including damage to the monitor, microphones, geophones, modem or any other external accessory resulting from Abnormal Use; 
  • unauthorised modifications, repairs or servicing of the Goods;
  • internal corrosion due to condensation or water ingress into the Goods;
  • the failure of any component of the monitor that was not replaced or serviced during the Calibration Service and is no longer covered under the original purchase warranty ; and
  • the failure of any accessory product, such as the modem or microphone, that was not manufactured by Texcel. 

Please note:

  1. Warning: User-generated data which has been saved to this monitor may be lost as a result of the work performed during the calibration service or any other repair or maintenance. Customers are encouraged to save their data before the work is performed. Texcel will not be responsible for any data that is lost as a result of the works.
  2. Abnormal Use includes use of the Goods in a manner for which they were not designed or a failure by the owner to ensure that the Goods are appropriately serviced, maintained and cared for.
  3. Goods mean the Texcel monitoring system and attachments.